99+% Uptime Guarantee

Our Uptime Guarantee is very simple. We guarantee that your web site will experience 99% or better uptime during the course of any calendar month. If we do not provide 99% uptime, we will provide a pro-rated refund of your hosting fees for the month affected.

Its that simple. No complicated legal language. Your web site will be up at least 99% of the time or we issue a pro-rated refund. Guaranteed.

How can we offer this Guarantee?

• Outstanding Uptime Record: We already have an outstanding record of uptime. Over the past 6 months - we have achieved more than 99.5% uptime for our servers. In addition, we've never had a server wide outage of more than 3 hours in the past year.
• Only the Best: We use only the best networks, the most reliable hardware, and rock solid operating systems. Using the best equipment and software available makes it easy to offer our clients great uptime.
• Skilled and Friendly Staff: Our staff is top-notch. Our staff members are highly skilled in Systems Administration, Programming and Internet Security. By employing only the best, we can assure that we have the expertise available to address any problem that might occur.
• 3rd Party Monitoring: We monitor our servers constantly to ensure accessibility and availability. We use InternetSeer and WebSitePulse.com to monitor our servers 24/7. All of our System Administrators carry pagers. Should a problem occur, we are immediately notified by pager and can begin working on the problem immediately. This ensures that we fix most problems as quickly as possible.

Important Notes

• All fees for Dedicated Servers are NON-REFUNDABLE. The 30 day money back guarantee does not apply to Dedicated Servers.
• Accounts terminated due to Terms of Service breaches (Spam, etc.) will NOT recieve refunds under any circumstances.
• Domain Name sales cannot be reversed and are non-refundable.